Welcome to Balijew! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our website.
1. General Information
- Company: Balijew is a family-run business based in London, UK.
- Products: We offer eco-friendly bags and accessories made from sustainable materials.
- Contact: For inquiries, please contact us at support@balijew.com or +44 7454 240920 (WhatsApp).
2. Eligibility
- You must be at least 16 years old to use our website or purchase products.
- By placing an order, you confirm that you are legally capable of entering into a binding contract.
3. Ordering and Payment
- Placing an Order: Add items to your cart, provide accurate shipping and payment details, and confirm your order.
- Payment Methods: We accept major credit/debit cards and PayPal.
- Order Confirmation: You will receive an email confirming your order details. This email is not a guarantee of product availability.
- Pricing: All prices are in GBP and include VAT (where applicable). Shipping costs are calculated at checkout.
4. Shipping and Delivery
- UK Orders: Delivered within 3 working days. Free shipping on all orders.
- International Orders: Delivered within 10 working days. A flat fee of £10 applies.
- Tracking: You will receive a tracking number once your order is dispatched.
- Delays: We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.
5. Returns and Refunds
- Damaged or Faulty Items: Contact us within 72 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund.
- Other Returns: Notify us within 14 days of delivery. Items must be returned in their original packaging and in as-new condition.
- Refunds: Issued to the original payment method within 10 working days of receiving the returned item. Return shipping fees will be deducted from the refund amount.
- Return Address: AWDS, S9 1XT, United Kingdom.
6. Intellectual Property
- All content on our website (e.g., logos, images, text) is owned by Balijew and protected by intellectual property laws.
- You may not reproduce, distribute, or use our content without prior written permission.
7. User Responsibilities
- You agree to use our website for lawful purposes only.
- You must provide accurate and complete information when placing an order.
- You are responsible for maintaining the confidentiality of your account and password.
8. Limitation of Liability
- Balijew is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Our total liability for any claim related to your order is limited to the purchase price of the product(s).
9. Governing Law
- These Terms and Conditions are governed by the laws of England and Wales.
- Any disputes will be resolved in the courts of England and Wales.
10. Changes to These Terms
- We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
- Email: support@balijew.com
- WhatsApp: +44 7454 240920