Welcome to the Balijew FAQ page! Here, you’ll find answers to common questions about our products, ordering process, shipping, and more. If you don’t see your question here, feel free to contact us at support@balijew.com or +44 7454 240920 (WhatsApp).
1. About Our Products
Q: What materials are used in Balijew bags?
A: Our bags are made from eco-friendly, sustainable materials like cotton, hemp, jute, and recycled polyester. Each product is handcrafted with care and designed to last.
Q: Are your bags durable?
A: Yes! Our bags are designed for everyday use and made with high-quality materials to ensure durability and longevity.
Q: Do you offer bags for specific purposes (e.g., gym, travel)?
A: Absolutely! We offer a range of bags for different needs, including gym bags, laptop pouches, travel backpacks, and everyday totes.
2. Ordering and Payment
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide your shipping and payment details to complete the order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal.
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us immediately. Once the order is processed, we may not be able to make changes.
3. Shipping and Delivery
Q: How long does shipping take?
A:
- UK Orders: 3 working days.
- International Orders: 10 working days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all UK orders. International orders incur a flat fee of £10.
Q: Will I receive a tracking number?
A: Yes, once your order is dispatched, you’ll receive a tracking number via email.
4. Returns and Refunds
Q: What is your returns policy?
A:
- Damaged or Faulty Items: Contact us within 72 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund.
- Other Returns: Notify us within 14 days of delivery. Items must be returned in their original packaging and in as-new condition.
Q: How long does it take to process a refund?
A: Refunds are issued to the original payment method within 10 working days of receiving the returned item.
Q: Who covers the return shipping costs?
A: Return shipping fees will be deducted from your refund amount.
5. Sustainability and Ethics
Q: Are your products eco-friendly?
A: Yes! We prioritize sustainable materials and ethical practices in every step of our production process.
Q: Do you support fair trade?
A: Absolutely. Our products are handmade by skilled artisans in India, Indonesia, and Nepal, ensuring fair wages and safe working conditions.
Q: Do you plant trees with every order?
A: Yes! With every purchase, we plant a tree to contribute to a greener future.
6. Contact and Support
Q: How can I contact Balijew?
A: You can reach us via:
- Email: support@balijew.com
- WhatsApp: +44 7454 240920
Q: Do you have a physical store?
A: We operate exclusively online to reduce our environmental footprint, and to keep our prices affordable.